SHIPPING POLICY

Thank you for choosing Oil Artworks. Each artwork is handled with care from creation and preparation to professional packaging and delivery. This Shipping Policy explains our order processing time, creation time, shipping time, shipping cost, customs responsibility, tracking process, and contact information.

Total Delivery Estimate

The estimated total delivery time is usually 7-18 business days from order confirmation to arrival.

Total Delivery Time = Creation & Processing Time + Shipping & Delivery Time

• Creation & Processing Time: 3-10 business days
• Shipping & Delivery Time: 4-8 business days after dispatch
• Total Estimated Delivery Time: 7-18 business days

All timelines are estimated in business days and exclude weekends, public holidays, customs delays, remote area delivery delays, carrier delays, weather disruptions, and circumstances outside our control.

1. Order Processing and Creation

Orders are typically processed and created within 3-10 business days after payment confirmation, excluding weekends and public holidays.

Because Oil Artworks focuses on carefully prepared artwork, some orders may require additional preparation time depending on artwork size, painting details, paint drying time, texture density, color layers, customization requirements, order volume, and other production-related factors.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information if tracking is available for your shipment.

2. Shipping Rates and Delivery Time

Oil Artworks offers free worldwide shipping for eligible destinations available at checkout. Shipping cost will be clearly displayed before you complete your order.

Please note: Total Delivery Time = Creation & Processing Time + Shipping & Delivery Time. Delivery estimates are not guaranteed and may be affected by customs clearance, remote area service, weather, public holidays, carrier delays, peak seasons, or other circumstances outside our control.

3. Shipping Methods

We ship through reliable carriers and shipping partners, which may include DHL Express, FedEx, UPS Express, or other trusted carriers depending on your destination and artwork size.

The final carrier may vary based on service availability, shipping address, package size, artwork protection requirements, and carrier restrictions.

4. Customs, Duties, and Taxes

For orders shipped to the United States, applicable customs duties or import taxes are covered by Oil Artworks where required and available through our shipping arrangement.

For destinations outside the United States, any import duties, taxes, customs fees, brokerage fees, or other local charges assessed by the destination country or region are the responsibility of the customer, unless otherwise stated at checkout.

Oil Artworks is not responsible for customs delays, local customs inspections, import restrictions, or additional costs caused by customs clearance in the destination country or region.

5. Packaging and Insurance

Each artwork is carefully packed using protective materials suitable for international delivery. We take reasonable steps to help prevent damage during transit.

Shipments may be insured against loss or damage according to the carrier service used for your order.

Damaged on arrival: Please inspect your package when it arrives. If your artwork is damaged, defective, or incorrect, contact us at info@oilartworks.com within 48 hours of delivery. Please include your order number, clear photos or videos of the artwork, and photos of the outer and inner packaging so we can review and help resolve the issue.

6. Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information if tracking is available for your shipment.

Tracking updates may take some time to appear after the package has been handed over to the carrier. If tracking information has not updated for several business days, please contact us at info@oilartworks.com and we will help check the shipment status.

7. Shipping Restrictions

Shipping availability may vary by destination, carrier service, local restrictions, artwork size, and package dimensions.

• Some remote areas may require extra delivery time.
• Some carriers may not deliver to P.O. Boxes, APO/FPO/DPO addresses, or certain restricted locations.
• If your address cannot be served by our available carriers, we may contact you at info@oilartworks.com for an alternative address or provide another suitable solution.
• Large-size artworks or special packaging orders may require additional handling time.

8. Incorrect or Incomplete Shipping Information

Please make sure your shipping address, phone number, email address, and contact information are accurate before placing your order.

Oil Artworks is not responsible for delivery failure, delays, returned packages, or additional costs caused by incorrect, incomplete, outdated, or undeliverable shipping information provided by the customer.

If you notice an error in your shipping information, please contact us at info@oilartworks.com as soon as possible. We will do our best to help before the order is dispatched, but we cannot guarantee that changes can be made after processing has started.

9. Lost, Delayed, or Returned Packages

Delivery estimates are provided for reference only and are not guaranteed. Delays may occur due to customs clearance, public holidays, weather, remote area delivery, carrier delays, peak seasons, incorrect shipping information, or other circumstances outside our control.

If a package is returned to us due to an incorrect address, failed delivery attempts, refusal to accept the package, or unpaid customs charges, we may contact you at info@oilartworks.com to arrange reshipment. Additional shipping fees may apply.

10. Returns and Refunds

Please refer to our separate Returns & Refunds Policy for full details about return eligibility, return window, damaged or incorrect items, return shipping costs, and refund processing.

For standard returns due to buyer’s remorse, such as a change of mind or selecting the wrong size, the customer is responsible for return shipping costs unless otherwise stated in our Returns & Refunds Policy.

If the issue is due to our error, such as a wrong item or defective item, we will help provide an appropriate solution according to our Returns & Refunds Policy.

No Restocking Fee: We charge No Restocking Fee ($0.00) for valid returns that meet our return eligibility requirements.

Return address notice: Our company address is not necessarily our standard return facility. To start a return, please contact us first at info@oilartworks.com to receive the correct return instructions for your order.

11. Contact Information

If you have any questions about our shipping policy, delivery status, or address details, please contact us at info@oilartworks.com using the information below.

Store Name: Oil Artworks

Company: Xiamen ZhiHuiLangduo Technology Co., Ltd. (trading as Oilartworks)

Company Address: Room 625, No. 29, Haicang New Street, Xiamen, Fujian, China

Contact Email: info@oilartworks.com

Support Hours: Mon-Fri, 9:00-18:00 (GMT)

This Shipping Policy is subject to change. Please refer to the most recent version posted on our website.