RETURN & REFUND POLICY
Thank you for shopping with Oil Artworks. We want your shopping experience to be clear, fair, and reassuring. This Returns & Refunds Policy explains when returns, refunds, exchanges, and damaged-on-arrival claims may be accepted, how to start a request, who pays for return shipping, and when refunds are issued.
1. Return Window
We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.
To start a return, please contact us at info@oilartworks.com with your order number and the reason for your request. Items sent back without first contacting us may not be accepted.
Important: Please do not send returns to our company address unless we instruct you to do so. Our company address is not necessarily our standard return facility. Please contact us first at info@oilartworks.com so we can provide the correct return instructions and return address for your order.
2. Return Eligibility
To qualify for a return and refund, your item must meet the following conditions:
- The return request must be submitted within 30 days after delivery.
- The artwork must be unused, undamaged, unaltered, and in the same condition that you received it.
- The artwork should be returned in its original protective packaging whenever possible, including all included accessories or documents.
- Proof of purchase, such as your order confirmation email or order number, must be provided.
Because each artwork may include handmade details, brushwork, texture, and slight color variation, small handmade differences are not considered defects.
3. Damaged, Defective, or Wrong Item
Please inspect your package when it arrives. If your artwork is damaged, defective, or incorrect, contact us at info@oilartworks.com within 48 hours of delivery.
Please include your order number, clear photos or videos of the artwork, and photos of the outer and inner packaging so we can review and help resolve the issue.
If the issue is confirmed to be due to our error or shipping damage, we will help provide an appropriate solution, which may include a replacement, exchange, refund, or return shipping support depending on the situation.
4. Custom Artwork and Non-Returnable Items
Custom-made or personalized artworks, including artworks made with customized size, color, composition, or other personal requests, are not eligible for standard buyer’s remorse returns unless they arrive damaged, defective, or incorrect.
Non-returnable items may include:
- Custom-made or personalized artworks.
- Gift cards.
- Clearance items or products marked as Final Sale.
If you need to change or cancel a custom artwork order, please contact us at info@oilartworks.com as soon as possible before production or shipment. We will review the status of your order and explain the available options.
5. Return Shipping and Fees
Buyer’s remorse returns: If the return is due to personal preference, change of mind, wrong size selected, or the artwork not matching your space, the customer is responsible for return shipping costs.
Our error or confirmed defect: If the return is due to our error, a wrong item, or confirmed damage or defect, we will cover the return shipping costs or provide a suitable resolution.
No Restocking Fee: We charge No Restocking Fee ($0.00) for valid returns that meet our return eligibility requirements.
6. Return Process
Please follow these steps to request a return:
- Contact us: Email info@oilartworks.com within 30 days after delivery with your order number and return reason.
- Get return instructions: If your return request is approved, we will provide return authorization and the correct return address for your order.
- Ship the artwork: Carefully package the artwork and ship it back within 7 days after approval, unless we provide different instructions.
- Inspection: Once we receive the returned item, our team will inspect it and notify you whether the refund is approved.
Please package the artwork carefully to prevent damage during return transit. We recommend using the original packaging whenever possible.
7. Refunds
After we receive and inspect your return, we will notify you whether your refund is approved.
Once we receive your returned item, it can take up to 3 business days for us to process the refund.
- For PayPal account holders, it may take up to 3 business days for the transaction to appear in your account.
- For credit card refunds, the transaction may take 7–14 business days to complete, depending on your bank’s processing times.
Please note that your bank, credit card company, or payment provider may require additional time to post the refund to your account.
Original shipping fees, if any, may not be refundable unless the return is due to our error, a wrong item, or a confirmed defective or damaged item.
8. Exchanges
If you would like to exchange an item, please contact us first at info@oilartworks.com.
The fastest way to receive a different artwork is usually to return the eligible item and place a new order after the return is approved.
9. Late or Missing Refunds
If you have not received an approved refund after the stated processing time, please first check your bank account, credit card account, or payment provider.
If you still need help, please contact us at info@oilartworks.com with your order number.
10. Contact Information
If you have questions about returns, refunds, exchanges, or a damaged-on-arrival claim, please contact us before sending anything back. Please include your order number so we can help you faster.
Store Name: Oil Artworks
Company: Xiamen ZhiHuiLangduo Technology Co., Ltd. (trading as Oilartworks)
Company Address: Room 625, No. 29, Haicang New Street, Xiamen, Fujian, China
Contact Email: info@oilartworks.com
Support Hours: Mon-Fri, 9:00-18:00 (GMT)
Return Address Notice: The company address above is not necessarily our standard return facility. To start a return, please contact us first at info@oilartworks.com for the correct return instructions.
This Returns & Refunds Policy is subject to change. Please refer to the most recent version posted on our website.